If you are unsure whether your delivery address entry was correct during the ordering process, we can offer you the opportunity under "My data" to find out the current delivery address of your order.

You can find the login box to "My eventim" in the top line of our home page.

After you have logged in using your user name and password, go to "Order history / Your orders".

If you click on this, you can see your orders and their current processing status:

Orders with the status "Received" have been placed by you in our online shop. "Being processed" and "Paid" are the statuses of orders being processed. We will do everything to ship these to you as quickly as possible.

The order items and the delivery and invoice addresses of your order can be seen by clicking on the order number.

• If you can identify an incorrect delivery address here, please inform us as quickly as possible using our Contact form.
• If your tickets have not yet been sent, we will attempt to change the delivery address to ensure the safe arrival of your tickets.
• If your entrance tickets have already been sent, we will make a note of your change request in our systems. If Israel Post cannot deliver your tickets, these will generally be returned to us.
• We will then reship them as quickly as possible to the new address.

Please be aware : The risk of incorrect delivery due to the provision of an incorrect address and expiry of the tickets will not be borne by us.