Help and Contact
Has my booked event been canceled / postponed?
We will make every effort to inform our customers immediately by e-mail of any changes reported to us by the promoters.
At the same time, you can find a list of changes known to us on our "Service News" page.
In case of a cancellation, we will refund the entrance price after you send us the undamaged original tickets purchased through us to our address.
Please note: This only applies to customers who purchased their tickets from us online or through the call center. If you purchased your tickets from an advance sale outlet, please return them there.
For your own security, we recommend using recorded delivery.
After receipt, we shall endeavor to cancel the tickets as soon as possible. Then, the ticket price will be transferred to the credit card used for the purchase . We would like to point out that you have no right to reclaim the fees charged by us (e.g. sheeping fees, order fees).