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Privacy Notice

Last updated: February 2026

 

This Privacy Notice provides you with information about what personal data we collect about you, how and why we use it, with whom we share it, how we store it, and your rights with respect to your data. This Privacy Notice is meant to be read together with our Terms of Service, which you can find at  https://www.eventim.co.il/en/help/terms/.

 

We at CTS Eventim New Co Ltd. ("us", "we", or "our") recognize and respect the importance of maintaining the privacy of our website visitors. This Privacy Notice describes the types of information we collect from you when you visit our site ("site") and/or use our services thereon (such services, together with the site, the "services"). We act as the controller of the database that holds the personal data described in this Privacy Notice. "You" means an individual using the services, and "personal data" means any information that refers, is related to, or is associated with an identified or identifiable individual or as otherwise may be defined by applicable law. This Privacy Notice details which personal data we collect when we provide the Services to you.

 

You have no legal obligation to provide us with any personal data. Note that any personal data you choose to provide is provided with your consent as required under applicable law. Note that if you do not provide us with certain personal data, we may not be able to provide you with some or all of the associated services.

 

1. Personal Data We Collect

 

• Communications. When you send us a message through the contact form on our site or other means, request information from us, sign up for our email list, complete online forms, or contact us for any other reason we collect any data you provide, such as your name, contact details (including phone number and email address), and the content of your message.

 

• Ticket Purchases and Payment Services. In order to purchase tickets through the services, you will be asked to provide us with personal data such as your name, address, email address, phone number, and payment instrument In order to make payments on the site, you will be required to provide us and/or a third-party payment processor with information about your payment method, such as your credit card number, expiration date, the cardholder's full name and Israeli ID number, and an email address for sending invoices. If you use a voucher or similar instrument as part of the payment, you will also be required to provide us with such instrument's details.

 

• Newsletter Registration. If you wish to subscribe to our newsletter and/or sign up for alerts, you will be asked to provide us with your email address.

 

• Transaction Cancellation Form. If you wish to cancel a transaction through the site, in accordance with our Terms of Service, we will collect certain personal data necessary to process your request, such as your full name, email address, phone number, order number, the name and date of the event, the type of event, and the reason for cancellation.

 

• Activity and System Data (including Cookies). In addition, when you use the services we may gather certain information automatically about your computer or mobile device, such as your operating system, your IP address, device ID, as well as your browsing history (e.g. other sites you've visited before ours) and any other information regarding your use of our services. This data is also collected via cookies (for more information, see the Cookies Section below).

 

• Visitors to Our Social Media Pages. When you engage with our social media outlets, such as when you post on our social media pages, like, share, comment our posts, answer surveys, or similar activities, we collect the personal data you provide, such as the content of your post and the information available to us through your profile or account. The social media companies we use may also provide us with aggregate and analytical information about activity relating to us. Please note that when you use third-party social media platforms, the relevant platform's terms and privacy notice will also apply, and we recommend that you read them carefully.

 

• WhatsApp Group. You may choose to join our promotional WhatsApp group (if and when made available from time to time) in order to receive updates about services and events. Your use of WhatsApp, and any login and communication details that may be available to us, are subject to WhatsApp's terms of service and privacy notice. You may leave the group at any time.

 

2. How We Use Your Personal Data

 

• General. We and any of our trusted third-party subcontractors and service providers use the personal data we collect from and about you for any of the following purposes: (1) to provide you with the services; (2) to provide support and respond to your inquiries or requests, contact and communicate with you; (3) to develop new products or services and conduct analyses to improve our current content, products, and services; (4) to provide you with customized content, targeted offers, and advertising on the site, on other third-party sites or apps you may visit based upon the content on our site on which you have clicked and/or your preferences (as detailed below); (5) to contact you with informational newsletters and promotional materials relating to our site and services (as detailed below); (6) to review the usage and operations of our site and services; (7) to use your data in an aggregated, non-specific format for analytical purposes (as detailed below); (8) to prevent fraud, protect the security of our site and services, and address any problems with the site and/or services; and (9) to respond to your posts and comments and to analyze the effectiveness of our social media efforts.

 

• Internal Purposes. We may use your personal data for internal purposes, including managing the company and its business, customer retention, analyzing service usage patterns and volumes, predicting customer preferences (including identifying customers who may terminate their engagement with the company), and identifying trends and preferences in the market and among customers. In addition, we will use your personal data to assist in diagnosing operational issues, conducting reviews and assessments for the development of new products, services and/or content and/or for offering new products, improving the services and tailoring them to specific needs of ours and/or of users, performing financial assessments and forecasts, assessing customers' usage potential, using certain personal data for research, development and testing purposes, and scaling server capacity to expected workloads.

 

• Statistical Information and Analytics. We and/or our service providers use analytics tools to collect and analyze information about the use of the services, such as how often users visit the site, what pages they visit when they do so, and what other sites and mobile applications they used prior to visiting the site. By analyzing the information we receive, we may compile statistical information across a variety of platforms and users. This helps us improve our services by allowing us to identify new trends and customer needs, which in turn allows us to consider new products and services or tailor existing products and services accordingly. As part of our use of analytic tools, we may use Google Analytics. You can find more information about how Google collects information and how you can control such use at https://policies.google.com/technologies/partner-sites.

 

• Marketing. Subject to applicable law, we will use your personal data to send you newsletters and/or offers tailored to your personal preferences, using the contact details available to us, including by email, SMS and/or WhatsApp. If you do not wish to continue receiving such marketing communications, you may ask to be removed from the mailing list via the unsubscribe link included in the message and/or in any other manner specified in the relevant notice.

 

In addition, we use third-party services to present you with content and targeted advertisements and/or advertisements tailored to your preferences, which are based, among other things, on your behavior, including in relation to third parties. These services include the use of cookies embedded on our site (see more information in Section 7 below). The third parties whose services we use to collect and process your information in this context include:

 

• Meta Platforms Inc. (Facebook). We use the Facebook Pixel for the purposes described above. To learn how Meta processes your personal data, please visit Meta's privacy policy at http://www.facebook.com/help/2230503797265156.

 

• Google LLC. We use Google Tag Manager for the purposes described above. To learn how Google processes your personal data, please visit Google's privacy policy at google.com/privacy and Google's information page regarding Google's advertising technologies at policies.google.com/technologies/ads?hl=en&ref_topic=6089781.

 

3. Sharing the Personal Data We Collect. We share your information, including personal data, as follows:

 

• Access-Holders. Access-holders who have access to personal data are personnel who have a need to know and process personal data in accordance with this Privacy Notice, and who are bound by confidentiality obligations towards us. It is hereby clarified that the identity and/or type of access-holders may change from time to time in accordance with our business needs. In case there is a material change in the types of access-holders, we will use commercially reasonable efforts to update you about such change.

 

• Service Providers and Subcontractors. We disclose information, including personal data we collect from and/or about you, to our trusted service providers and subcontractors, who use such information to: (1) help us provide you with the services; (2) aid in their understanding of how users are using our services; (3) for the purpose of direct marketing (see above for more details). All such service providers will be subject to confidentiality obligations and restrictions on the use of personal information.

 

Type of Service	Description	Personal Data Shared
Cloud Computing	We use service providers that offer cloud computing services. They offer us space on their servers for us to store our files and programs, including your personal data.	All personal data that we collect from you is stored on third party servers.
Customer Relationship Management (CRM)	We use an external CRM tool to help us keep track of our customers and information related to them, including their personal data.	your name, email address, and phone number.
Email Marketing	We use an independent vendor to send out marketing emails on our behalf.	your name and email address.
Payment Processors	When you make a payment through our services, the transaction is processed by an independent vendor.	the details of your credit card number and your contact details.
Analytics Providers	We use a service provider to assist us with analytics services.	Statistical data collected automatically as detailed in sections 1.5, 2.3, and 7.
Online Advertising	External service providers assist us in placement of online advertisements.	Statistical data collected automatically as detailed in sections 1.5, 2,4, and 7.

 

• Producers. If you purchase tickets to events through the services, we may share your personal data with the relevant producers of such events, who may act as independent controllers (database owners) in addition to us. For more information about the processing of your personal data by such producers, you may contact the relevant producer directly.

 

• International Transfers. By accepting this Privacy Notice, you acknowledge and agree that we may use subcontractors and service providers who are located in countries other than your own and may send them information we receive (including personal data). in some countries there may be levels of protection for personal data that are not equivalent to the level of protection in the State of Israel, and you hereby confirm your consent to the transfer of your personal information to such countries.

 

• Business Transfers. Your personal data may be disclosed as part of, or during negotiations of, any merger, sale of company assets or acquisition (including in cases of liquidation). In such case, your personal data shall continue being subject to the provisions of this Privacy Notice.

 

• Law Enforcement Related Disclosure. We may share your personal data with third parties: (i) if we believe in good faith that disclosure is appropriate to protect our or a third party's rights, property or safety (including the enforcement of our Terms of Service and this Privacy Notice); (ii) as is necessary to comply with any legal and/or regulatory obligation; or (iii) when required by subpoena, court order or the order of another governmental or law enforcement authority.

 

• Legal Uses. We may use your personal data as required or permitted by any applicable law, for example, to comply with audit and other legal requirements.

 

4. We make efforts to follow generally accepted industry standards to protect the personal data submitted to and collected by us, both during transmission and once we receive it. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect user IDs and passwords, please take appropriate measures to protect this information.

 

5. Your Rights. Subject to applicable law, you may request to access any personal data you have provided to us and request that such personal data be corrected, updated, or deleted, including in accordance with Articles 13 and 14 of the Israeli Privacy Protection Law, 1981. You may exercise such rights by emailing us at customers@eventim.co.il.

 

6. Data Retention. Subject to applicable law, we retain personal data as necessary for the purposes set forth above and then delete the personal data once we deem it is no longer necessary for these purposes. In some circumstances, however, we may store your personal data for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, audit, accounting requirements and so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal data or dealings.

 

7. Cookies and Similar Technologies. We use cookies and similar technologies for a number of reasons, including to help personalize your experience and to personalize the ads we serve you. Third parties through which we provide the services and/or our business partners may be placing and reading cookies on your browser or using web beacons to collect information in the course of advertising being served on different websites. When visiting this site, you shall be notified of the use and placement of cookies and other similar technologies on your device as specified herein.

 

• What are Cookies? A cookie is a small piece of text that is sent to a user's browser or device. The browser provides this piece of text to the device of the originating user when this user returns.

 

• A "session cookie" is temporary and will remain on your device until you leave the site.
• A "persistent" cookie may be used to help save your settings and customizations across visits. It will remain on your device until you delete it.
• First-party cookies are placed by us, while third-party cookies may be placed by a third party. We use both first- and third-party cookies.
• We may use the terms "cookies" to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above, such as web beacons or "pixel tags".

 

• How We Use Cookies. We use cookies and similar technologies for a number of reasons, as specified below.

 

The specific names and types of the cookies, web beacons, and other similar technologies we use may change from time to time. However, the cookies we use generally fall into one of the following categories:

 

Type of Cookie	Why We Use These Cookies
Necessary	These cookies are necessary in order to allow the site to work correctly. They enable you to access the site, move around, and access different services, features, and tools. Examples include remembering previous actions (e.g. entered text) when navigating back to a page in the same session. These cookies cannot be disabled.
Functionality	These cookies remember your settings and preferences and the choices you make (such as language preferences) in order to help us personalize your experience and offer you enhanced functionality and content.
Performance/Analytics	These cookies can help us collect information to help us understand how you use our site, for example whether you have viewed messages or specific pages and how long you spent on each page. This helps us improve the performance of our site.
Advertising	These cookies are placed in order to deliver content, including ads relevant and meaningful to you and your interests. They may also be used to deliver targeted advertising or to limit the number of times you see an advertisement. This can help us track how efficient advertising campaigns are, both for our own services and for other websites. Such cookies may track your browsing habits and activity when visiting our site and those of third parties.

 

 

• Third-Party Cookies. The site and the email messages we send may include cookies placed by the following third parties:

 

• Google LLC. - The site uses certain advertising and analytics cookies provided by Google (for more information, please see Sections 2.3 and 2.4 above).

 

• Meta Platforms Inc. (Facebook) - Advertising. For more information, please see Section 2.4 above. For information about Facebook's use of personal data collected through cookies, please review Facebook's cookie policy at: https://www.facebook.com/privacy/policies/cookies/.

 

• Akamai Technologies Inc. - Security.

 

• Active Trail Ltd. - Analytics in email messages.

 

• Mixpanel, Inc. - Analytics (for more information, please see Section 2.3 above).

 

• How to Adjust Your Preferences. Most web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. In addition, you are free to delete any existing cookies at any time. Please note that some features of the services may not function properly when cookies are disabled or removed. For example, if you delete cookies that store your site preferences, you will be required to input these each time you visit.

 

• Device Settings. By changing your device settings, you can prevent your device's ad identifier being used for interest-based advertising, or you can reset your device's ad identifier. Typically, you can find the ad identifier settings under "privacy" or "ads" in your device's settings, although settings may vary from device to device. Adjusting your preferences as described in this section herein does not mean you will no longer receive advertisements; it only means the advertisements that you do see will be less relevant to your interests.

 

8. Third-Party Applications and Services. All use of third-party applications or services is at your own risk and subject to such third party's terms and privacy policies. We do not take any responsibility for the performance of other services.

 

9. Communications. We reserve the right to send you service-related communications, including service announcements and administrative messages, without offering you the opportunity to opt out of receiving them. Should you not wish to receive such communications, you may contact us at customers@eventim.co.il.

 

10. Children. We do not knowingly collect personal data from children under the age of eighteen (18). In the event that you become aware that an individual under the age of eighteen (18) is using the services without parental permission, please advise us immediately.

 

11. Changes to the Privacy Notice. We may update this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our business, and we will place any updates on this webpage. Please come back to this page every now and then to make sure you are familiar with the latest version. If we make material changes to this Privacy Notice, we will seek to inform you by notice on our site.

 

12. Comments and Questions. If you have any comments or questions about this Privacy Notice or if you wish to exercise any of your legal rights as set out herein, please contact us at customers@eventim.co.il.